Shipping policy
Shipping Policy
Processing Time All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
Shipping Rates & Delivery Times We offer international shipping worldwide. Estimated delivery times are as follows:
| Destination | Estimated Delivery Time |
|---|---|
| United States | 7–15 business days |
| Europe | 10–20 business days |
| Australia / New Zealand | 10–20 business days |
| Rest of World | 15–30 business days |
Shipping costs will be calculated and displayed at checkout.
Order Tracking Once your order has shipped, you will receive an email with a tracking number. Please allow 2–5 business days for tracking information to update.
Customs, Duties & Taxes Your order may be subject to import duties and taxes, which are levied once the package reaches your country. These charges are the responsibility of the customer. We are not responsible for delays caused by customs.
Lost or Damaged Packages If your package is lost or arrives damaged, please contact us at [your email] within 7 days of the expected delivery date. We will work with you to resolve the issue as quickly as possible.
Contact Us If you have any questions about your shipment, please reach out to us at support@vivfly.com.